Book Your Stay at Villa Kouru

Payment policy

The client should pay the deposit which applies to them, within 5 workings days of the booking confirmation. The following regulations have been set up regarding payment:

• A deposit of 50% of the total rental amount has to be paid if the rental starts after 60+ day starting from the date of the booking confirmation. The client has to pay the remaining 50% within 60 days prior the scheduled arrival date.
• The total rental amount has to be paid as a deposit if the rental starts after 60 days or less as of the date of the booking confirmation. Exotiq Villa Holidays reserves the right to void the booking if the required payment is not received within the 5 working days.

If payments are not made on or before the required dates, the Owner or the Owner’s Representative may cancel the booking, in which case the Rental Contract will be terminated without any further notice required. Cancellation charges may apply as detailed below.

Cancellation policy

Cancellation of a booking includes but is not limited to:

• Cancellation of one or more days of a booking;
• An amendment of a booking which results in a change of both dates of the originally constituted booking;
• Failure of all of the clients to provide the required documentation on arrival (eg. Passports or suitable identification); and
• Attempt by the client, their party or visitors to hold an event at the property which results in breach of any rules applicable to the chosen property.

If the client cancels a confirmed booking, the following cancellation fees will generally apply:

• 20% of the total rental amount will be forfeited if the cancellation is made more than 60 days before the start of the rental period
• 50% of the total rental amount will be forfeited if the cancellation is made between 30 and 60 days before the start of the rental period
• 100% of the total rental amount will be forfeited if the cancellation is made between 1 and 29 days before the start of the rental period.

The applicable amount will be deducted from the deposit paid and any remaining balance will be refunded to the client.